Overview
Our refund and returns policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please contact us at: info@montaro.hr.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If for any reason you are not satisfied with the product and want to replace it with another, we will be happy to replace the product with a similar product of the same value.
If you need to exchange it for the similar item, send us an email at : info@montaro.hr and send your item to: MONTARO, Gradiziol 17, 52424 Motovun, Croatia.
Shipping returns
To return your product, you should mail your product to: MONTARO, Gradiziol 17, 52424 Motovun, Croatia
FREE SHIPPING WITHIN CROATIA, FREE SHIPPING WITHIN THE EU for orders over 750 kn (otherwise, shipping is 50 kn).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at : info@montaro.hr for questions related to refunds and returns.
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Predugovorne informacije:
MONTARO
Gradiziol 17
52424 Motovun
OIB 91567350896
